Date of publication: 2017-08-29 03:15
Satisfied customers are loyal customers. Keep customers coming back with customer service that shows you prioritize their needs, and see real results in increased revenue. Retaining your current customers is more efficient and profitable than seeking out new ones, and loyal customers are easier to sell to than those without any experience with your company.
Honesty is the Best Policy. Integrity Be honest and own up to your mistakes. Communicate what you plan to do to change or prevent the same mistake from happening again. Don 8767 t be fooled into believing that a regular 8766 mea culpa 8767 will get you off the hook. At some point the plan to fix the problem must take effect!
The problem is that most satisfaction and loyalty measurement programs are simply not actionable. Store operators simply do not know how to translate the satisfaction results they receive into action that will affect customers.
Sinclair's web-based surveys enable your customers to complete a satisfaction survey through their computers at their convenience at any time. Survey responses are available through NetReports 679 all reports are updated in real-time and available 79/7.
Setting expectations too high is a common mistake a lot of businesses ( and salespeople) make when bringing on new business. How many times has your sales guy made ridiculous promises to push a deal over the line?
Servicing a customer is a part of every purchase and interaction with internal and external contacts. It can last a few seconds up to hours. So if we all do it and experience it everyday in almost everything we do, why isn 8767 t good customer service the norm?
Happy customers are likely to recommend your company or product to friends, as well as engage with your company on social media channels. This increases your visibility and draws new customers to you—again, saving you effort and resources in customer acquisition.
Online Surveys are not the only option. Make calls to a % of your client base every quarter or send out a brief survey with your monthly invoice. Depending on your product or service, this simple effort may be a huge differentiation for you.
McKinsey found that an unhappy customer tells between 9-65 people about their experience. In fact, 68% of unhappy customers tell over 75 people about their experience.
If you had a recommendation for one business would that sway your opinion? Probably. So how does that recommendation originally start? More than likely it’s on the back of a good customer experience. Companies who offer amazing customer experiences create environments where satisfaction is high and customer advocates are plenty.
To eliminate bad word of mouth you need to measure customer satisfaction on an ongoing basis. Tracking changes in satisfaction will help you identify if customers are actually happy with your product or service.